Refund Policy

Last Updated: November 2024

Need help with a refund?
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1. Refund Eligibility

Refund policies vary by bus carrier. Generally, refunds are available for:

  • Cancellations made within the carrier's specified time frame
  • Service cancellations by the carrier
  • Significant schedule changes

2. Refund Process

To request a refund:

  • Contact us at +1 888 803 8060
  • Provide your booking reference number
  • Our team will process your request according to the carrier's policy

3. Processing Time

Refunds are typically processed within 5-10 business days, depending on the payment method and carrier policy.

4. Non-Refundable Items

Some items may not be refundable, including:

  • Processing fees (if applicable)
  • Non-refundable ticket types
  • Services used or partially used

5. Contact Us

For refund assistance, call +1 888 803 8060 or email support@book-bus-tickets.com